Privacy policy
RK Cards AU – Privacy Policy
Last updated: 15 August 2026
RK Cards AU – The Home of Football Cards respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, purchase products from us, create an account, contact us or otherwise interact with RK Cards AU.
1. Personal information we collect
Depending on how you interact with us, we may collect:
• Your name
• Billing and delivery address
• Email address
• Telephone number
• Account details, where you create an account
• Order and transaction details, including products purchased
• Information you provide when contacting us or requesting customer support
• Information relating to returns, refunds or other enquiries
• Device and website usage information, such as IP address, browser type and information collected through cookies and similar technologies
We do not generally collect or store your full payment card details. Payments are processed through Shopify and/or third-party payment providers.
2. How we collect your information
We may collect personal information:
• Directly from you when you place an order, create an account or contact us
• Automatically when you use our website, including through cookies and similar technologies
• From Shopify, payment providers, delivery providers and other service providers involved in providing our services
3. How we use your information
We may use your personal information to:
• Process and fulfil your orders
• Process payments
• Arrange delivery of your purchases
• Communicate with you about your orders
• Respond to enquiries and provide customer support
• Manage your account, where applicable
• Process returns, refunds or other transactions
• Maintain and improve our website and services
• Protect our business and customers against fraud, misuse or other unlawful activity
• Comply with legal and regulatory obligations
• Send marketing communications where you have consented to receive them or where otherwise permitted by law
You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication.
4. Cookies and website technologies
Our website may use cookies and similar technologies to remember preferences, understand how visitors use our website, maintain website functionality and improve the shopping experience.
Some cookies may be provided by Shopify or third-party services used by our store.
You can control or disable cookies through your browser settings, although doing so may affect some website functionality.
5. Who we share your information with
We may disclose personal information where reasonably necessary to operate our business and provide our services.
This may include sharing information with:
• Shopify, which provides our e-commerce platform
• Payment processors and financial institutions involved in processing payments
• Delivery and postal providers involved in delivering orders
• Technology, website, analytics and customer-support providers
• Professional advisers where reasonably necessary
• Government agencies, regulators, law enforcement or other parties where required or authorised by law
We do not sell your personal information.
6. Shopify
Our online store is powered by Shopify. Shopify may collect and process personal information in connection with your use of our store, including information required to provide e-commerce, payment, security and related services.
Shopify and other service providers may process personal information outside Australia.
You can read Shopify's privacy policy here:
https://www.shopify.com/legal/privacy
7. Overseas disclosure
Because we use Shopify and other service providers, your personal information may be stored or processed outside Australia.
Depending on the services used, information may be processed in countries including Australia, the United States and other countries where our service providers operate.
We take reasonable steps to use reputable service providers and to protect personal information when it is transferred or processed overseas.
8. How we protect your information
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
However, no method of storing or transmitting information over the internet can be guaranteed to be completely secure.
9. How long we keep information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to provide our services, maintain business and transaction records, resolve disputes, prevent fraud and comply with legal or regulatory obligations.
When personal information is no longer required, we will take reasonable steps to delete or de-identify it where appropriate.
10. Access and correction
You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate or out of date.
We may need to verify your identity before providing access to or changing personal information.
To make a request, contact:
rkcardsau@gmail.com
11. Privacy complaints
If you believe we have mishandled your personal information, please contact us at:
rkcardsau@gmail.com
Please provide details of your concern so that we can investigate and respond.
We will handle privacy complaints in a reasonable and timely manner.
If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner (OAIC).
OAIC website:
https://www.oaic.gov.au/
12. Children's privacy
Our website is intended for general consumers and is not directed specifically at children.
We do not knowingly collect personal information from children for the purpose of creating customer accounts or marketing to them.
13. International customers
If you purchase from RK Cards AU from outside Australia, your personal information may be transferred to and processed in Australia or other countries where our service providers operate.
By using our website and providing your personal information, you acknowledge that such processing may occur.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.
The latest version will always be published on our website, with the date of the latest update shown at the beginning of this policy.
15. Contact us
If you have any questions about this Privacy Policy or how we handle personal information, please contact:
RK Cards AU – The Home of Football Cards
Email: rkcardsau@gmail.com