Shipping policy
RK Cards AU – Shipping Policy
Last updated: 15 August 2026
RK Cards AU – The Home of Football Cards ships collectible football cards and memorabilia from Western Australia, Australia.
1. Processing and dispatch
Orders are generally processed and dispatched within 1–3 business days after payment has been received.
Orders may take longer to process during sales, promotions, public holidays or periods of unusually high demand.
Once your order has been dispatched, you will receive tracking information where tracking is available.
2. Australian shipping
We offer shipping within Australia using postal and/or courier services selected by RK Cards AU.
Available shipping options and prices will be displayed at checkout.
Estimated delivery times provided at checkout or by the delivery provider are estimates only and are not guaranteed.
Delivery times may be affected by weekends, public holidays, weather, postal delays, courier delays or other circumstances outside our reasonable control.
3. International shipping
International shipping may be available to selected countries.
Available destinations, shipping methods and shipping costs will be displayed at checkout.
International delivery times are estimates only and can be affected by customs processing, local postal services, public holidays and other circumstances outside our reasonable control.
International parcels may require customs declarations and other information before they can be delivered.
4. Customs, duties and taxes
For international orders, the customer is responsible for any customs duties, import taxes, GST, VAT, customs clearance charges, administration fees or other charges imposed by the destination country, unless expressly stated otherwise at checkout.
RK Cards AU does not control these charges and cannot guarantee what fees or taxes may be charged by the destination country's customs authority.
Customers should check the import requirements and potential charges applicable in their country before placing an international order.
Australia Post and other international carriers may require accurate customs information, including a description of the goods and applicable tariff or HS information. Incorrect or incomplete customs information may result in delays, additional charges or the parcel being returned.
5. Delivery address
Customers are responsible for providing a complete and accurate delivery address at checkout.
If an order is returned because an incorrect or incomplete address was provided, additional postage may be required before the order can be resent.
6. Lost, damaged or delayed parcels
If your parcel appears to be delayed, lost or damaged during transit, please contact us as soon as possible with your order number and tracking information.
Where appropriate, RK Cards AU will work with the relevant postal or courier provider to investigate the shipment and pursue any available claim.
Customers should retain packaging and photographs of any damaged parcel or product where applicable.
7. Signature and tracking
Where a shipping service includes tracking or signature on delivery, the relevant tracking information will be provided to the customer where available.
For higher-value collectible items, RK Cards AU may require a tracked and/or signature service.
8. Delivery and risk
We take reasonable care when packaging collectible cards and memorabilia for shipment.
Once an order has been delivered to the address provided at checkout, responsibility for the parcel passes to the customer, subject to any rights or remedies that cannot legally be excluded.
Nothing in this Shipping Policy excludes, restricts or modifies any rights or remedies available to customers under the Australian Consumer Law or other applicable law.
9. International returns and undeliverable parcels
If an international parcel is refused, cannot be delivered, is held by customs, or is returned to RK Cards AU because of circumstances attributable to the customer, including an incorrect address, failure to pay applicable import charges or failure to comply with local import requirements, additional shipping or handling costs may apply before the order can be resent.
Any refund will be dealt with in accordance with our Return and Refund Policy and applicable consumer law.
10. Contact
For shipping enquiries, please contact:
RK Cards AU – The Home of Football Cards
Email: rkcardsau@gmail.com